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|The Influence of Four‑Box Business Model on Employee Engagement in Post‑COVID‑19: Company Performance as the Moderator
|Zi Ning, Zhu
Ramendran SPR, Charles
Lai Soon, Wong
|This research investigates the influence of four-box business model and its components on employee engagement, in accordance with the theoretical foundation of organizational commitment theory. The moderating effect of company performance on the relationship between four-box business model and employee engagement was also determined. This study employed quantitative methodology by gathering data from targeted Chinese SMEs via questionnaire during the post-COVID-19 period. Descriptive study and structural equation modelling were performed on 238 qualified data by using SPSS and AMOS software. This research reveals that employee engagement is highly impacted by four-box business model and its components. The components of four-box business model, i.e. customer value proposition, profit formula, key resources and key processes all show significant effect on employee engagement. Besides, company performance positively moderates the impact of four-box business model on employee engagement. However, on single factor level, the company performance only moderate on the relationship between key resources, key processes and employee engagement. As a conclusion, this research recommended that company management to employ the four-box business model on its operation and extensively pay attention to the impact of model on varying company performance.
|four-box business model
organizational commitment theory
|Zhu, Z. N., Ramendran SPR, C., Wong, L. S., Alcala, R. F., & Garcia-Marti, E. (2023). The Influence of Four-Box Business Model on Employee Engagement in Post-COVID-19: Company Performance as the Moderator. Journal of the Knowledge Economy, 1-25.
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