Understanding Stakeholder Attitudes, Needs and Trends in Accessible Tourism: A Systematic Review of Qualitative Studies
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2020-12-15
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MDPI
Resumen
The inclusion of people with disabilities (PwD) in tourism is a phenomenon that encompasses
various influencing factors, such as accessibility, which must be reviewed for this process to work
correctly. Accessible tourism has advantages for both people with disabilities and everyone else.
It provides an opportunity for everyone to enjoy leisure without barriers. However, there are still
factors that limit the proper operation of the sector, which require a review and new strategies
for its improvement. The objective of this review is to o er a synthesis of those challenges that
must be addressed in order to achieve quality accessible tourism, as well as to present the various
emerging trends that can represent an important advance for the future of accessible tourism.
To this end, a qualitative study review process has been carried out where the di erent opinions and
perceptions of the various actors involved in the accessible tourism sector are considered. A thematic
analysis and synthesis of the information was conducted using the “Thematic Synthesis” procedure.
The methodological quality of the studies included in the synthesis was also assessed. The studies
reviewed show a need to recognize disabled travelers as autonomous and independent people
who seek to escape from their daily routine, and who require certain specific supports to facilitate
their tourist experience. Accessible tourism is valued as a good market opportunity, but its proper
development requires greater sta awareness to promote co-creation in tourism, as well as the support
of technological systems to create individualized tourist profiles detailing the needs of each person.
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Palabras clave
accessible tourism;, tourist experiences, tourist providers, market, challenges
Citación
Fuente-Robles, Y. M. D. L., Muñoz-de-Dios, M. D., Mudarra-Fernández, A. B., & Ricoy-Cano, A. J. (2020). Understanding stakeholder attitudes, needs and trends in accessible tourism: A systematic review of qualitative studies. Sustainability, 12(24), 10507.